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Frequently Asked Questions

 
   Need more information? Below you'll find the "frequently asked questions" we hear most often from our customers.
 
 

Answers

  • How can I place an order with DealerShop?

    Orders can be placed by telephone, fax or by website.

    Important: When taking your order via phone, our representative can provide you with the DealerShop invoice number. Retain this number for future reference: it will be very important should the need arise to track your order. This number appears on both the packing slip and the DealerShop invoice.

  • How do I order items that are not in stock?

    Place the order and once we have inventory of that item, we will ship that out as a priority.

  • Can I order non-stocking items?

    At times, some products may not be listed in our inventory, but may still be available through DealerShop.  This does not prevent you from ordering a product we do not currently have in stock along with your regular order. Please contact your Sales Representative or our Customer Call Center at 833-DEAL-001.

  • How do I inquire about my order?

    The DealerShop Call Center will keep you informed of the status of your orders as well as any delays caused by back-orders.  Whenever you require information on one or more of your orders, please have the DealerShop sales order number(s) available.

  • When will my orders ship?

    Orders received before 2:00 pm EST (Monday – Thursday) and prior to 11:00 am EST on Friday will ship the same day. Orders received after 2:00 PM EST will ship the following business day.

  • Can I return paint?

    Paint returns are determined on a case-by-case basis. To request a paint return, please contact your DealerShop customer service team.

  • What If I have questions about my invoice?

    DealerShop's Customer Accounts Department is available to help you with any questions you may have regarding billing. Please do not hesitate to contact us should you require assistance at 248.599.1891.

  • How do I pay an invoice for a vendor direct ship?

    It is important for you to use only the DealerShop invoice number as the payment reference for all vendor direct invoices.

  • Where do I send payment by check?

    Remittance Payments made by check may be remitted to:
    DealerShop
    35980 Woodward Avenue, Ste. 210
    Bloomfield Hills, MI 48304

    To make payments via ACH or wire transfer, please contact our Accounts Receivable department for complete details: 
    Email:  [email protected]     Phone:  248.599.1891 x 3009

  • How do I return items to DealerShop?

    To request a return of merchandise or for any other situation related to the shipment of your order, please contact our Customer Service Department at 833.DEAL.001 (833.332.5001) or [email protected] to obtain an authorization number to return the merchandise. To qualify for approval, the customer’s account must be current and in good standing.

    In the case of an approved return, you will be issued a credit providing, of course, that the merchandise is in good condition. You will be charged a 15% re-stocking charge. You are also responsible for all shipping charges of the returned goods. To accelerate the process, please have the DealerShop invoice number for the merchandise you wish to return.  

    If you must return merchandise due to an error by one of our departments, please ship it collect.  The 15% re-stocking charge will be waived. 

  • Is a Return of Materials Authorization Form required?
    Yes.  It is.  You can download it from this link,   rma-form.  Once completed, return it to [email protected].
  • Where will the order ship from?

    All deliveries will ship from our warehouse located in Albany, New York or directly from one of our vendor partners.  

  • Does DealerShop offer product specialists?

    DealerShop provides you with access to product specialists.  Their product and market knowledge will assist you to find the optimal solution when major investments such as equipment purchases, automotive repair hoists, paint booths, compressors, and storage equipment.  Regardless of your needs, DealerShop can assist you in selecting the optimal solution respecting both your requirements and budget.
     
    We also offer an equipment leasing program for your financing needs.

  • Do I have access to DealerShop's Collision center specialists?

    DealerShop gives its members access to a team of collision center specialists, on top of its general sales representatives; all trained in collision center management. This team covers all DealerShop territories in the US.  These specialists coordinate the relationship between you and our paint suppliers, on top of offering you management services for your shop.   Our supplier technicians work in conjunction with our team of sales representatives as well as with our collision center specialists to assist you in your shops: application problems, the use of a new product or new technology, a complete change of painting system, etc.