Your Account with DealerShop will have an Account number associated with it. This number can also be called your Customer ID number.  

Your Customer Number can be found on the Invoice, which is issued after we process your Order.

To save items in your Shopping Cart, click Save this Cart. You will input a unique name in the field provided and click the Save this Cart button. To access a saved cart, go to My Account. You can view, print or email a saved cart at any time. When you are ready to resume the checkout process for a saved cart, click Open Cart and proceed with purchase. Saved carts remain active for ninety (90) days and then are deleted from the Account.

To view your order history and past shipments, login and click My Account, then go to view order history.

When delivering to a non-residential address, someone must be present to accept delivery of a shipment and sign the Bill of Lading. Before signing, please inspect all boxes/cartons and note all damages and discrepancies on the Bill of Lading and/or with the driver at time of delivery. All reports of damage and a request for return should be received no later than thirty (30) days after receipt of shipment. To return goods, please review our Return Policy and contact Customer Service.

To view your Wish List, login and click My Account, then go to manage wish list.  You can add items to the Wish List from the product pages (the "Add to Wish List" link is located in the gray product information box).

If you have questions regarding shipment of your order or if you need to make changes to the method of shipping selected during checkout, please contact Customer Service.

To apply for a line of credit with DealerShop, please fill out and submit the Application for Credit form. Once the form is received and reviewed, your Account will be set up with an approved line of credit and credit terms. The approximate turnaround time to process your request is 48 business hours.

For order cancellations, or for charges related to order cancellations, please contact Customer Service. We will be happy to resolve any issue for you.

When placing your order, you may choose from several methods of shipment and you will be able to select the method and pricing that best fits your needs. 

The In-Stock Free Shipping Eligible Program is for purchases over $250 of qualifying In-Stock products. Your In-Stock items added to the shopping cart must total over $250 and be designated as eligible for the program. Eligible items will feature this image on the product page: 

The applicable eligible purchase amount does not include discounts, handling fees and tax. Free Shipping will automatically display during checkout. If needed, you will have the option to choose expedited shipping for your order at the rates provided in the shopping cart.

Delivery time for In-Stock orders is usually 2-5 business days from date of order and depends upon availability. Standard Ground Shipping is available in the continental U.S. only.

This program cannot be combined with the Factory Direct Free Shipping Eligible Program or other shipping offers.

To view your Shopping List, login and click My Account, then go to manage shopping list. You can add items to the Shopping List from the product pages (the "Add to Shopping List" link is located in the gray product information box).

Once your order has been submitted, a confirmation email will be sent to you, which will include shipping and delivery lead time estimates. These estimates will also appear under "My Account". 

Expedited shipping is available, including 2-Day and Next Day (with the addition of Saturday Air under certain circumstances). Orders must be submitted prior to 11:00am Pacific Standard Time in order to receive expedited delivery in the timeframe specified. Expedited orders placed after 11:00am Pacific Standard Time or on Saturday/Sunday normally ship the next business day. Some orders may be subject to verification of billing/shipping information and may therefore be delayed.

DealerShop works tirelessly to have shipments arrive within the specified timeframe. During times of heavy order volume, expedited shipments may take longer to process. Therefore, we recommend you plan accordingly. To ensure delivery timeframes, order early during peak times and holidays, such as Easter, Mother's Day, Thanksgiving, Christmas and New Year's, as well as when schools resume in late-August and mid-January.